最后更新：2026 年 9 月 27 日
售出后不支持无理由退款
Lassomark Pro 是数字商品，付款成功后激活码会立即交付给你，因此售出后不支持无理由退款。购买前，你可以先免费下载 Lassomark，确认它能在你的 Mac 上正常运行；也可以先看看官网上的功能介绍和演示，再决定是否购买。
以下情况可以全额退款
- 重复购买：误操作买了不止一个激活码，多出来的可以退。
- 因为我们的原因无法使用：例如激活服务故障导致无法激活，或 Pro 功能在你的 Mac 上无法正常工作，且我们在合理时间内无法修复。
- 你所在地的法律明确要求退款的其他情况。
如何申请
- 发邮件到 bingbingmoment@qq.com，写明购买时用的邮箱、订单号（在付款收据邮件里，也会显示在购买页上）和遇到的问题。能修的问题我们会优先帮你修好。
- 符合退款条件的，退款会通过 Creem（我们的记录商户）原路退回你的付款方式，到账时间取决于银行或支付机构，一般为 5–10 个工作日。
- 退款完成后，对应的激活码会被作废。你仍然可以继续免费使用 Lassomark 的基础功能。
拒付
如有任何问题，请先联系我们，我们会尽快处理。未经沟通直接向银行发起拒付的订单，对应的激活码会被作废。
Last updated: September 27, 2026
No refunds after purchase
Lassomark Pro is digital content: your activation code is delivered immediately after payment, so purchases are non-refundable. Before buying, you can download Lassomark for free to make sure it runs on your Mac, and check the feature overview and demos on our website.
When we do issue a full refund
- Duplicate purchases: if you accidentally bought more than one code, the extra ones are refundable.
- It doesn't work because of us: for example, the activation service fails, or Pro features do not work on your Mac, and we cannot fix it within a reasonable time.
- Any other case where a refund is required by the law of your country.
How to request
- Email bingbingmoment@qq.com with the email address you used to purchase, your order ID (shown in your receipt email and on the purchase page) and a description of the problem. If it can be fixed, we will help you fix it first.
- Eligible refunds are issued through Creem, our Merchant of Record, to your original payment method; depending on your bank or payment provider, it typically takes 5–10 business days.
- Once refunded, the activation code is revoked. You can keep using Lassomark's free features.
Chargebacks
If something is wrong, please contact us first — we will sort it out quickly. Activation codes for orders charged back without contacting us will be revoked.